We highly prioritize customer feedback and are fully dedicated, with 200% commitment, to addressing any concerns or complaints or greviance you may encounter in your stock trading or option trading or stock advisory journey with us.
INTERNAL RESOLUTION PROCESS :
Step-1 : Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent at [email protected] with your relationship managers name, or via calling on our customer care number provided on website. A letter may also be written with their query/complaint and posted at our Registered Address provided in website.
Step-2 (Escalation) : If your complaint is still unresolved, please forward your complaint with details to [email protected] for appropriate resolution internally. The CLIENT can expect a reply (or resolution) within 21-days of approaching the Research Analyst.
If you still believe your complaint is unresolved, feel free to raise it to competent authority. We are sure though that it will never come to it.
ESCALATION with COMPETENT AUTHORITY :
- In case client is not satisfied with our response they can lodge grievance with SEBI at http://scores.gov.in or may also write to the office of SEBI.
- After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal.
- For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: “Online Resolution of Disputes in the Indian Securities Market” available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html .
- Details of Compliance Officer: with Name, Contact No. & Email
Complaints Data for the month ending : _________
Sr. No | Received from | Pending at the end of last month | Received | Resolved* | Total Pending# | Pending complaints > 3months | Average Resolution time^ (in days) |
|---|---|---|---|---|---|---|---|
1 | Directly from Customers | ||||||
2 | SEBI (SCORES) | ||||||
3 | Other Sources (if any) | ||||||
Grand Total |
Trend of monthly disposal of complaints
Sr. No | Month | Carried forward from previous month | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
1 | April, YYYY | ||||
2 | May, YYYY | ||||
3 | June, YYYY | ||||
4 | …………….. | ||||
5 | March, YYYY | ||||
Grand Total |
*Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.
Trend of annual disposal of complaints
Sr. No | Year | Carried forward from previous year | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
1 | 2024-25 | ||||
2 | 2025-26 | ||||
3 | 2026-27 | ||||
4 | 2027-28 | ||||
5 | 2028-29 | ||||
Grand Total |
*Inclusive of complaints of previous years resolved in the current year.
#Inclusive of complaints pending as on the last day of the year.
S. No.
Received from
Pending at the end of last month
Received
Resolved
Total Pending #
Pending complaints > 3months
Average Resolution time^ (in days)
1.
Directly from Investors
